Keeping Your AI Under Control by Anand Tamboli

Author:Anand Tamboli
Language: eng
Format: epub, mobi
ISBN: 9781484254677
Publisher: Apress

Educating users for better adoption

Proper training plan and established training use real-life scenarios and hands-on sessions—user feedback is welcome and will be acted upon before moving forward—not doing that means you leave out much unhappy right talent.

If you want to ensure smooth transitions and user adoption, start user education early in the process. Moreover, tailor it to each stakeholder group. You should provide them with baseline information and knowledge around AI technology as a whole and then deeper insights and information on the specific application that you’re deploying. It will help in setting their expectations. It is essential that every involved member understands the benefits of AI solution.

By educational initiatives, you can quickly dispel misconceptions about AI. For some of the stakeholders and users, especially the ones unfamiliar with how AI can help, futuristic technologies can be intimidating. This intimidation begets a defensive response and brings out the lousy user in them in various forms.

With proper education, the benefits of AI can become apparent to your team members and thus foster positive uptake.

If you center the education on the fact that AI solution will enhance employee’s daily work and will make it easier to handle routine tasks, make sure you highlight that aspect. When communicating with your employees, focus on the purpose of the change and emphasize the positive outcomes it can bring.

Even for executive leaders, it is vital to understand what is happening and knowing the capabilities or limitations of the AI system you’re deploying. By investing due time in acquiring appropriate education, executives will be able to ask the right questions at the right time and steps. Being more involved is necessary for them.

It is hard to recover from a lack of end-user adoption if you haven’t invested enough in user education, so make sure you have spent adequate budget in educating users for better AI adoption. Create multiple formats that are readily available for various devices, including offline in-person sessions. When training is rolled out, measure the uptake and types of resources employees use most. It tells you which medium is more effective, and you can leverage it some more.

Going all out on education and training materials can minimize the chances of failure when employees start using the systems. It will ensure that all the promises efficiency and productivity of AI solution are fulfilled.

There is a typical spike in productivity loss when new systems are deployed, which is generally a result of slow adoption and long learning curve. You can minimize this productivity loss with a proper approach. An approach where education and planning are paired with training is the best way to ensure successful AI deployment.

Moreover, as a rule of thumb, education and training should not end after solution deployments but must become a periodic activity to ensure that you can sustain all the positive gains. It will also help in improving user capability over time and help in reducing bad-user phenomena.

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